Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
• Standard Shipping (Australia-wide): 2–8 business days
• Express Shipping (Australia-wide): 1–4 business days
Delivery timeframes are estimates only. Delays may occur due to public holidays, carrier issues, or unforeseen circumstances.
Shipping Locations
We currently ship Australia-wide.
Order Tracking
Once your order has shipped, a tracking number will be emailed to you. You can use this to monitor your delivery’s progress.
Authority to Leave (ATL)
If you give Authority to Leave, the carrier will leave your parcel in a safe place at your address. Please note, Mech Tools is not liable for lost or stolen parcels marked as delivered.
Missing or Delayed Parcels
If your parcel is significantly delayed or lost in transit, contact us at mechtools.contact@gmail.com . We’ll investigate with the carrier and assist in resolving the issue promptly.
Returns Policy
At Mech Tools, we stand behind the quality of our products. As such, we do not accept returns for change of mind, incorrect selection, or if you no longer need the item.
Faulty or Damaged Items
In accordance with Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product is faulty, damaged, or not as described.
If you receive a faulty item, please contact us within 7 days of receiving your order and provide:
• Your order number
• Description of the fault or damage
• Clear photos or video showing the issue
We will review the issue and advise the next steps as soon as possible.
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